Real Estate Call Review Video: Stop Guessing and Follow the “No”

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Real Estate Call Review Video: Stop Guessing and Follow the "No"

“We are just looking into options for right now”

Have you heard this before? Someone who isn’t sure whether they want to sell or rent and doesn’t really want to talk with you because they haven’t decided what they want to do yet.

Learn how to overcome this challenge on your calls in today’s call review video. 

See this process work in action in today’s call review video and check out our real estate ISA coaching options by clicking the link below. 

Coaching Options: https://www.smartinsidesales.com/coaching/

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Real Estate Call Review: How to Deal with a Repeat Crazy Caller

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Real Estate Call Review: How to Deal with a Repeat Crazy Caller

This week’s call review video deals with a bit of a crazy caller.

This particular caller has contacted their office on several occasions, has made appointments that he doesn’t show up for, uses profanity, and just generally wastes everyone’s time.

The best thing to do in this situation (once they have wasted your time over and over again) is to let everyone on your team know who the person is, be polite on the phone, and tell them you are not interested in working with them.

Even if they say they have a very valuable property and they say they want to work with you, if they’ve proven themselves to be unreliable and unruly, don’t waste your time.

If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale. 

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Call Review Session: Assume the Person You’re Talking to Is Who You Should Be Talking to

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Call Review Session: Assume the Person You're Talking to Is Who You Should Be Talking to

Call reviews are a critical part of inside sales agent training. Our call review sessions are the only opportunity in our industry for a highly trained coach to listen to your actual calls and the calls of your inside sales agent team.

In today’s Call Review video, Dale goes over what to assume on your calls and what not to assume.

For example, when entering your calls you should assume the person you are talking to is the person you should be talking to and that they are looking to take action on buying or selling a home. If they aren’t the right person, you can rest assured they will let you know!

Don’t assume relationships (don’t say things like your “husband” told me this or your “girlfriend” said that) unless one of the people you have spoken to have definitively told you the nature of it.

If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale.

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Call Review: Asking Is More Powerful than Telling

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Call Review: Asking Is More Powerful than Telling

In today’s Call Review video, Dale goes over how to properly set up a close on your calls. It’s critical that you ask questions and get them to tell you things instead of you telling them things.

Instead of you telling them how having an agent works and the value you can bring, ask them if they know how real estate agents work, if they’ve worked with an agent in the past, or if they know what an agent can do for them.

By doing this, the lead is going to reveal to you how to close with them. They are going to let them know what they need and want.

If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale.

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Call Review: Be Suspicious if the Lead Agrees too Easily

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Call Review: Be Suspicious if the Lead Agrees too Easily

In today’s Call Review video, Dale goes over how it’s important to be somewhat skeptical if the lead is agreeing to meet with you too easily. It’s not that you should assume a negative outcome, but as an agent or ISA, you are investing your time and energy into each lead and potential client, and there are only many hours in the day.

That means that, even if they say yes right away to the appointment, you have to ask more questions to determine whether meeting with them is worth YOUR time. Are you able to help them reach their goal? What do they get out of working with you? Why do they need to meet with you? If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale.

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Real Estate Call Review Video: Slow It Down, the Lead Is a Real Person

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RECENT POSTS

HOW TO RECRUIT, HIRE, TRAIN, AND MANAGE ISAS, A COMPREHENSIVE COURSE.

Take our free 1 hour ISA recruiting/ screening/hiring/
training.

Real Estate Call Review Video: Slow It Down, the Lead Is a Real Person

In today’s Call Review video, Dale discusses the importance of remembering that the lead is a real person. It can be a challenge, especially on difficult calls when the lead has strong objections, to not sound too “salesy” or scripted.

Just make sure you are continuously asking relevant questions with the purpose of trying to help them solve their problem, not just trying to “make a sale”.

If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale.

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Real Estate Coaching Call Review: Does the Lead’s Process Make Sense Given their Goal?

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Real Estate Coaching Call Review: Does the Lead's Process Make Sense Given their Goal?

Call reviews are an extremely important aspect of inside sales agent (ISA) coaching. Smart Inside Sale’s call review sessions are the only opportunity in the real estate industry for a highly trained coach to listen to your actual calls and the calls of your real estate inside sales agent team.

In today’s Call Review video, Dale discusses the importance, once again, of understanding the lead’s process FROM THEIR PERSPECTIVE. It is critical to understand what the lead thinks is their best course of action and then determine whether you think that is actually the best way for them to achieve their desired outcome.

Dale gives advice on what to focus on on the call and how to convince the lead that you can solve their problem better than they are currently.

If you like this coaching and want to have a highly trained coach listen to your calls or your team’s calls, then you can either check out our coaching options or schedule a free 30-minute consultation call with Dale.

Smart Inside Sales Master Class: https://www.smartinsidesales.com/class/

Coaching Options: https://www.smartinsidesales.com/coaching/

Free Consultation Call: https://calendly.com/sis-sales

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Real Estate Sales Coaching Call Review: Make Sure You’re Asking the Direct Question

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Real Estate Sales Coaching Call Review: Make Sure You're Asking the Direct Question

Get to the point!!

In today’s Call Review Video, Dale stresses the importance of asking the question you need to ask.

You only have a limited amount of time on a call to ask questions. This means you can’t shy away from asking the best questions that will get you the appointment.

Where are you trying to go on the call? What do you want to know? Ask questions that get you those answers.

If you like this video and think that you or your business could benefit from call review coaching, then click here to schedule a call with us: https://calendly.com/sis-sales/30-min-chat

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ISA Call Review: Go After the Lead’s Most Critical Issue

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ISA Call Review: Go After the Lead's Most Critical Issue

In today’s Call Review video, Dale discusses the importance of determining the objection that is most critical to the lead. In other words, what is holding the lad back the most? 

That is what you have to go after on your calls and present a solution for. 

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Call Review: “You have to work on their process”

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In today’s Call Review video, the group deals with an expired listing lead phone call. The key thing to do on these types of calls to find out and work through the lead’s process.

What did they do the first time around listing their home?

What do they plan on doing this time around?

And why?

Once you understand their process, you will be able to see if what they are doing makes sense, and you will have a much better chance of setting the appointment with them.

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